Returns & Refunds Policy

Last updated: 2 October 2026

We want you to be happy with every order from David Wolfe Australia. This policy explains what happens if something is wrong with your order, and what you can do if you change your mind.

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply whether or not the product has been opened, and they are not limited to the 30-day window below.

2. Faulty, Damaged or Incorrect Items

Please contact us if your order:

• arrives damaged, leaking or with a broken seal;
• is faulty, spoiled or past its best-before or expiry date;
• is not what you ordered, or is significantly different from its description; or
• is missing items.

Email Australia@davidwolfe.com with your order number, a short description of the problem and, where possible, a photo of the product and its packaging. Depending on the problem, we will offer a refund, replacement or other remedy as required by the Australian Consumer Law.

If we need the item back, we will pay the return postage or arrange collection. For a major failure, you can choose a refund or a replacement.

3. Change-of-Mind Returns

You don't have to have a reason to return an item. We accept change-of-mind returns within 30 days of delivery if the item is:

• unopened and unused;
• in its original packaging, with all tamper-evident seals intact; and
• in a condition we can resell.

For health and hygiene reasons, we can't accept change-of-mind returns of opened supplements, opened food products or digital products. This does not affect your rights if a product is faulty (see sections 1 and 2).

For change-of-mind returns, you pay the return postage, and original shipping costs are not refunded. We recommend using a tracked service, as we can't refund an item that doesn't reach us.

4. How to Return an Item

1. Email Australia@davidwolfe.com with your order number and the items you want to return.
2. We will confirm the return and send you the return address and instructions.
3. Pack the item securely and include your order number.

Please don't send items back without contacting us first, so we can process your return quickly.

5. Refunds

Once we receive and check your return, we will email you to confirm your refund. Refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank or payment provider. If you prefer, we can issue store credit instead.

6. Contact Us

• Email: Australia@davidwolfe.com