Shipping policy

Shipping Policy

Last updated: 2 October 2026

Welcome to David Wolfe Australia. We are dedicated to getting your health and wellness products to you as quickly and securely as possible. Please review our shipping practices below.

1. Order Processing and Dispatch Times

Orders are processed and dispatched [CONFIRM: Monday to Friday], excluding New South Wales public holidays. Orders placed after 12:00 pm Sydney time are usually processed the next business day.

Standard processing: we aim to dispatch orders within 24 to 48 hours of receiving them, when all items are in stock.
Busy and leave periods: we are a small, dedicated team. During promotions, product launches, David Wolfe events or staff leave, dispatch can take longer. We will always try to post advance notice of any delays on our website. During these periods, please allow 3 to 7 business days for dispatch.

2. Delivery Within Australia

We ship to all Australian states and territories, including PO Boxes and parcel lockers, from within Australia using [CONFIRM: Australia Post / courier name].

We offer FREE standard shipping on Australian orders over $[FREE SHIPPING THRESHOLD]. For other orders, or if you choose express delivery, the delivery cost is calculated from the weight of your order and your delivery address and is shown at checkout before you pay. All prices include GST.

Once your order is dispatched, we will email you a tracking number. Typical delivery times after dispatch are:

Metro areas: [CONFIRM: 2 to 5] business days (standard), [CONFIRM: 1 to 3] business days (express)
Regional areas: [CONFIRM: 3 to 8] business days
Remote areas, WA, NT and Tasmania: allow a few extra business days

These are estimates from our delivery partners, not guarantees. Delays caused by weather, peak periods or carrier issues are outside our control, but we will always help you chase a late parcel.

3. Lost or Damaged Parcels

If your tracking hasn't updated for several business days, your parcel shows as delivered but you haven't received it, or it arrives damaged, please contact us. We will follow it up with the carrier and, if the parcel is lost or damaged in transit, send a replacement or give you a refund.

4. Out of Stock and Pre-Orders

If your order contains a mix of in-stock and pre-order or out-of-stock items, we may hold your order for a short time (usually 1 to 2 weeks) so we can send everything together. If you need the in-stock items straight away, please contact us. If an item becomes unavailable, we will refund you for it.

5. International Shipping and Customs Fees

We [CONFIRM: ship to selected countries outside Australia]. International orders may need extra verification to prevent fraud, which can delay processing slightly.

Customs and import duties: international orders may be charged customs fees, import duties and taxes by the destination country. These are payable by the customer. We have no control over these charges and can't predict what they will be. Some supplements may also be restricted in other countries, so please check your country's import rules before ordering.

If you refuse to pay customs fees and the parcel is returned to us, we will refund the cost of the products, less the original shipping fee and any return shipping costs we are charged.

6. Address Accuracy

Please double-check your shipping address at checkout. If a parcel is delayed or returned because the address provided was incorrect or incomplete, we will help you redirect or resend it, but extra shipping costs may apply. If you notice a mistake, contact us as soon as possible and we will update it if the order hasn't been dispatched yet.